My experience was great until the vape I ordered ran out in a half a day. I didn't even bother calling or e mailing because how does one prove a statement as such. I just resigned myself to not ordering from you guys again. I do realize these things do happen but on my 1st order? Not good. The vape shop I go to here always says to try em before leaving the store! Maybe that brand or batch was all inferior I don't know. Regards. Carl. C.