Carla N.

I will never order from this company again. I ordered on Black Friday and got shipping confirmation and tracking number in an email. The order never shipped and ended up going back to HockeyMonkey. I called and asked why. They said UPS said I never picked up the order. The order was supposed to be delivered to my house! I never knew it was even at a UPS hub. I asked them to re-ship it overnight so I would have in time for my family Christmas and they said it would cost me $43.00. I said "no way!" it's not my fault it didn't get delivered to me! They said they could ship it regular for free. I said go ahead. I still do not have this order and it's been another week. 2 phone calls and no one has returned my call. I finally got through again and the person said it's shipping out today but won't have a tracking number until tomorrow. This means it never shipped out last week when they said it would. If I hadn't called it probably never would have shipped! Horrible, horrible, horrible. I'm not holding my breath on getting this order any time soon. My next step will be asking for my money back from my bank!