THE ABSOLUTE WORSE EXPERIENCE. I finally received my order late even though I paid for the premium shipping but I got somebody else's order. Wanted the flatware for Thanksgiving so I'm really disappointed. I did talk to someone after waiting twenty minutes when I was looking for my order. She was flippant and did not know anything or follow through with what she promised to do. NOW, they've just taken the phone off the hook and changed the message on the answering service on the other number. Can't talk to a soul. Feels like dealing with a third world country business.