Carina G.

I rented a car in Miami, rental was prepaid, and when I got to the Hertz office to get the car I found there was no one there, but a phone cabin to get in touch with a hertz employee who could hardly find my reservation. In the reservation I clearly indicated my son's name cause he was the driver, but the payment was made with my credit card... and they accepted that and the charge was made. However, we were told that name of the driver and card bearer should match each other, so there was no wsy for us to get the car. I went back to the hotel, called rentalcars to London, just to be told that they would cancel the redervation but charging cancellation fees... when it was their fault for wrongly accepting the payment as it had been made and confirming the reservation. Now they've stolen me Us$ 252... and I 've lost one vacation day with all tbis stuff!