Cari C.

I ordered two of the same dresses different sizes.The dresses are beautiful and seem to be good quality. The color was exactly what I expected.
One of my dresses fit ok but I wanted to return the other one. Both were too big in the shoulder & back area and one showed way to much in the front. I filed the return order but they would not return my $105 dress due to size issures. I didn't read the fine print on returns, but I couldn't believe a company has this policy when the dresses are not custom made. You chose from a standard size chart. Its not custom and therefore should have been able to restock any dress because it is a standard size chart.
This is what they said...
We are sorry to hear that you would like to make a return as you mean to try on the items. Personally I can understand that you may be not sure which one will suit you best when shopping online. However, each item on our website is made-to-order and unique as it is not restocked or resold. For this reason, we cannot afford to accept the "buy-many-keep-one" purchase.
Here is what their refund policy says...
Sizing or Fitting Issues:
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.

After another complaint I received an e-mail from the complaint department that assured me they would do the best to help me. My resolution was that I would be able to get a full refund. I did have to pay for postage and send dress back to China, but at the price of the dress that was worth it. In the end I was happy with the resolution and thanked them for helping me.