Cara T.

Update: Today is 3rd Feb 2021. I havent heard from Indiamart since. Looks like they will reach out to us to appease us and disappear thereafter.
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Update: Indiamart reached out to me right after i posted my initial review to (pretend to) offer assistance, but i have not heard from them ever since.

It is now end of December. Not a word from Mahinams nor Indiamart.
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The above company offered us a range of hand sanitizers at the most crucial moment of the pandemic. They had given us a confirmed date the shipment would reach us. One day AFTER that given date, we were informed that they did not have the required pharmaceutical license to export the product.

They instructed us to send the refunds they were supposedly going to "return" us, to their "sister company". We did not agree to it as by then, majority of our clinics had cancelled their orders. They initially refused any refunds, but after reminding them that they werethe ones who had insisted thst we put the timeline they had given us into our purchase order, they ought to abide by it. They finally agreed (just because it was during that period that it became a worldwide shortage).

To cut the long story short, they agreed to a refund at the start of March 2020. In June, they claimed that they had gone to the bank and the bank was processing it and that i would get it by the end of the week.

It is the end of October now. Still nothing. I was repeatedly given the reason tbat they were stuck because of the lockdown. But on the other hand, they have been trying to get us to purchase PPE etc.

Anyone knows if the banks have stopped operating for the past 200+ days? I highly doubt.

I have been sending them text messages in the past few days. Am no longer receiving any replies.