I did get a refund for the unwanted service of a monthly subscription. I got an email to state this from another person, not the one that blocked the account when I said I wouldn't be using it because it had become too complicated to use now. So glad to not have to deal with recurring payments. I am glad I paid through paypal. Other people have stated once they had your card details they kept signing you up again. I used their service for years with no problems, just buying some credits to use for photos when I needed. You pay in advance anyway before you use the service, don't know why they have started the cloak and danger mystery boxes you have to unclick. I'd be afraid to use their service again now because of this experience.