camy d.

Recently, I've had issues with one of your local store representatives Bryan Jackson at Walnut Creek. My husband and I purchased wedding bands and rings and was told we can bring it in to have it resized free of charge. In the meantime, my engagement ring's prong broke, and the diamond fell and needed to be fixed. I also asked about getting my diamond wedding ring cleaned and he had instantly rejected my request. I went to Tiffany's location in Las Vegas and was able to have my engagement ring cleaned there without any issue.
At first, Brain had told us that there would be no charge to resize the ring and then later sent a very unprofessional and rude letter stating that we would have to pay for the resizing. And to fix my ring he was giving me a hard time about it and was charging me $500 to fix it ( just the prong to hold the diamond). I called around other stores and they were less expensive, labor was $300!. I felt Brain was doesn't value customer services without a fee. And he felt there was no need to give a timeline as to when the rings will come back and never made the effort to keep us in the loop of any updates unless I give him a call.
I find it very unprofessional when a representative is inconsistent with his words and then has the audacity to write such an unprofessional letter to its customers. Not sure why he had cc numerous people on the email?. It is not okay to treat customers in such an ignorant manner!
I am writing a review about this location, Walnut Creek and Bryan Jackson so other customers are aware of his rude behavior. Tiffany & Co. States the following on their website
Sustainability
At Tiffany & Co., sustainability lies at the heart of everything we do. With a 185-year heritage, we believe it is our responsibility to be at the vanguard of sustainable luxury.
Yet, you employ staff who lack everything that is stated.