In July 2016, I got a bug, and I payed $450 for support buddy to fix. But I got a new computer for college, over christmas and stopped using the previously bugged one. I got a recent phone call from support buddy wanting to refund my account, and when they gained access, they locked me from my computer because they couldn't fund to a Credit Union. They proceeded to go through my files and open my webcamera. I had to shut down my computer and completely reset the whole thing. A giant scam, and a lot of BS. Don't trust them.