Camille S.

Listen! This is the second time I've experienced this with Fashion Nova. After my first try with them took me forever to get my items and a gift card I didn't ask for, I emailed and dissed them out eventually some of the items were shipped and the remaining balance refunded. Despite this I tried Fashion Nova again and received items on time. Third times was a *****! I am so upset with Fashion Nova, once again they can not fill the order ontime, issued a tracking number for part of the order-God knows if I will even received that, but the most important item which is for my engagement shoot this weekend is still "preparing for shipment" and then this morning I get an email for a gift card in the amount of that item! Fashion Nova I did not ask for a gift card! Do not advertise 2 day shipment and you are incapable of doing so! Your business model is deplorable! I will never ever buy from you guys again! Hire more staff! Invest in a better system! If you will have downtime advise your customers before we place orders so we know what to expect! Make your customer service reachable! You guys suck! Send my money back!