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Cameron b.

Contributor Level

Total Points
81

1 Review by Cameron

  • Instacart

9/6/17

This company charged me $149 after the free 7 day trial on July 19th. So I simply clicked on the link in the app to cancel membership. Then, they took it back out July 20th. So I called and spoke with the worst customer service girl who assured me, I was wrong and the money was refunded... WELL I CAN CLEARLY SEE $149 has been removed from my account. I waited patiently to see if it was taking a bit longer to hit my account. After it had not, I called and filed a claim with my bank on August 9th. They refunded my money. THEN $149 is taken out AGAIN on August 29th. They continue to tell me they can't see any charges after the 19th and that I need to speak to account transaction team? So I'm waiting for a call. Guy says it could
Take 72 hours (guy I spoke with is a 'manager') I NEVER HEAR ANYTHING! Call back 5 days later and I am told I was supposed to email them?!? What? Would have been nice if SOMEONE told me! SO I SEND THIS P. O. S. Company SCREEN shots of my bank account and every time they pulled $149 out of my account. Every time it's refunded... STILL, NOTHING! Absolutely bull$#*! and the only thing I want is my money and to let everyone know how much of a nightmare this stupid application has been to deal with. GIVE ME MY F****** MONEY YOU CONTINUOUSLY STEAL FROM MY BANK ACCOUNT!

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