Callixta E.

Extremely terrible customer service. I live in Singapore and I am still waiting on a refund of $31.98 USD from October 12 2018 and another refund of $85.77 USD from 23rd of November 2018. They have advised me that the first refund of $31.98 has been issued back to my credit card and to check with my bank on this which I have repeatedly but there is nothing in my account til date. I have been following up with them for months now but I doubt I will ever see my refund. For the 2nd situation of $85.77 USD, I wasn't home and my post was mailed back to Fashion Nova. Fashion Nova assured me that once they receive my return package, I will be receiving my store credits minus the shipping fee. ( Shipping fee is $15 USD) It is approaching the 2 month mark now and every time I check on my tracking history online, from 31st December 2018 - 25th February 2019, the tracking status reflects " Origin Post Is Preparing Shipment". When in their automated email response from you, they tell you that returns take 5-7 business days. Upon further checking, I also noted that on the 27th of December, my package had already arrived at the USPS Regional Facility located in San Bernardino Ca Distribution Center at 11:47 am. Thereafter, 29th of December and 30th of December reflects that it is 'In transit To Next Facility'. Fashion Nova has advised me that for delivery status, I should reach out to the carrier. But who? RDD Logistics or USPS? Beyond ridiculous. RDD Logistics is also by far the worst carrier to use. Other brands use DHL/UPS/FedEx. But RDD Logistics even for international shipping? Please change your carrier. Total refund now amounts to: $117.75 USD. Fashion Nova has become so huge over social media with their large following and their Instagram girls but they have failed miserably when it comes to taking care of their other customers. Buck up on your customer service Fashion Nova.