Callie S.

I was shocked to be treated so horribly from a company that got such good reviews. Afterwards, though, I read the reviews more carefully, and it seems that everything is fine unless you have a problem, and then they get angry at you for asking them to help you solve a problem. I should also have been warned off when I couldn't get through to ask a question before my order was placed, but I rationalized for them that at the end of the year, they were especially busy.

Lately, the owner, Heather, has even been posting videos ranting about customers taking advantage of her, saying that they're a new tiny company, basically rationalizing their mistakes. Sorry, toots, if you can't handle your business, stop growing it. And don't let people steal from you for sure, but don't whine to the internet at large, and then use it as an excuse to berate anyone asking for help. I think I must have suffered from that backlash attitude of "Customers are trash if they're asking something."

For the record, I just wanted help picking out what to trade something for, and after getting NO help on the phone (according to Heather, that's what you get with a small company), the email support just told me everybody's different, and THEY don't know what I want if I don't. When I tried to explain my question again, they just got rude, then Heather herself accused me of being abusive. (I never was: the worst thing I said was I don't think you understood my question, Let me try again so we can all be on the same page.)

Heather is all sweet and cute in her reviews and tries to disguise harsh and whiney as "transparent," but it comes down to Cysterwigs is not concerned with customer service; they're concerned with not being bothered by customers. If your order goes off without a hitch, you'll never know what awful people they are. I wouldn't take a chance. I'll certainly never shop there again.

She whines that Wigs.com and Name Brand Wigs have been around longer and have bigger staffs than she does. Well, they do better jobs. I've shopped with both of them, had to make returns with both, and had great --friendly--customer service from both. I don't care WHY Cysterwig's customer service sucks, I just care that it did. And doesn't it say something that so many people are complaining to her that she feels soooo put upon? Maybe she should just run the business so that people don't get so mad they feel they're entitled to a coupon. If people are really ordering tons of wigs, reviewing them, then sending them back, that is clearly fraud. But can't she prove that?

And if you're not warned off by this review, go the the outlet site and read all of the rules for shopping there. It's like TSA over there. And, no Heather, not every clearance site refuses returns. Name Brand Wigs accepts returns on clearance items, and many clothing stores online (Nordy's) accept returns on clearance items.