worst booking agent ive ever dealt with! after being on hold for three hours, the agent lied to me and got aggressive.
he advised to call virgin, knowing that they couldn't deal with my flight change. they ate very shady and when adding things like the free cancellation option to your booking, its only valid for a few days after booking- which means they just take your money with no refund, even though you paid to be able
the agents on the phone are rude and argumentative. the last man i spoke
to literally shouted at me after asking what their policy was just to get me off the phone.
i have the cancellation policy in writing which states i am eligible to change my
flight however Opodo just lie their way through to get your money and care about nothing else.