Cai W.

So very early in the morning, our office placed our order to deliver at 11:45 AM. Bit Squad canceled my order immediately saying the payment method has to be verified first. I sent in 3 pictures of driver's license and credit card but they didn't like the way those two cards were placed in the photos. After 3 times of reattempt to reorder and verifying for payment method, 2 hours have past and the new order cannot be delivered under 1 PM.

I contacted the restaurant at 12 to make sure they start cooking. So by the time Bite Squad finally approved the payment method they told me to keep waiting because the food is not possiblly have been cooked since they just placed the order.

So around 1:15 PM, everyone in the office is dying from starvation, we finally got a $300 worth of cold and soggy food that was packed at 12:30PM. No apologies, just bunch of pointing fingers at me, the restaurant, and each other on the customer service team.

I have to say this is the first and last time I will ever order from them. There is seriouse management and logistic issue with this company. Only so many times you are betray the trust so badly. I don't think this business will last a long time.

Please please do not order from the Bite Squad website unless you are ready to screw yourself and whoever is eating with you. Just call the restuarant and pick up yourself or call a Uber or Lyft driver or something.