Caitlin B.’s Reviews of Lotus Leggings & more

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Women's Clothing

“Do not take care of their customers and are incompetent”

12/29/18

I ordered two pairs of leggings at the end of November to receive in time for Christmas. First I find out they were sent to my address but in the wrong state, in Arizona instead of Colorado. After getting this resolved and waiting an additional two weeks, they sent me my order but in the wrong size! Instead of two size smalls I receive the leggings in large. After having to take pictures of the leggings to confirm the mistake, they told me it's going to be an ADDITIONAL 6 to 8 weeks before I receive my shipment! I asked if they had any expedited shipping for this type of matter and they said they do not at this time. I do not understand this as a small business owner. They did not offer me a refund on my leggings nor did they offer me some compensation for a future order. It has been an absolute disaster and I will not work with them again.

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Lotus L. – Lotus Leggings Rep Over a year old

Hi Caitlin,

Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.

Thank you,
Lotus Legging