Caitlen S.

I ordered candles online April 4th. When checking my order, the status had not change. With the understanding of delays with orders being shipped, a response or some type of communication would have been nice. I emailed customer service 3 days later and received no response. Emailed again 2 days later, no response. And still when checking on the website, nothing was happening. My order hadn't even been touched, although they had no problem charging my card. The lack of communication by this company is unacceptable. They don't even have any type of time frames on their website to say that it will take WEEKS to even process an order. Seeing that most people are working from home, you would think an email response would be possible. I even called customer service and spoke with someone who had terrible cell service and eventually ended up hanging up. This has been the most disappointing and frustrating experience ever.