Cadine P.

I made a purchase of three items on SportsDirect.Com. I had purchased some items previously and the items didn't fit my daughter so I returned and as predicted they only give credit notes... anyway I used the credit note to purchase items that would work for her which did, however a balance was left hence my other purchase.
I made the purchase in March early 20's.

On Friday the 29th I recieved an email and text messages that the items were gonna be delivered. I wasted a whole day waiting in. At about 10am or a bit before I saw a lady with a parcel in her hand looking unsure of where she was going... I ran outside to inquire if the parcel belongs to me. She answered and said it was for a another number in the same address... a gut feeling kept telling me it was my parcel... when she seemed as if she couldn't get in I was about to offer to take it when she said I couldn't sign for it if the persons weren't home.

I looked up at the balcony to the sound of a thief telling her to press the buzzer again. She went up to him and gave away my parcel. As my luck would have it... literally moments later I saw him packing his possessions and moved away with my belongings... (clearly he knew he was leaving so he saw no problems moving with things that did not belong to him)

I had no knowledge except the gut feeling until hours passed and I'm wondering why have they sent messages and emails so early yet my parcel is yet to come. As soon as I went on my phone to check the message for the tracking info I saw a message that said something to the effect of enjoy your package! Enjoy what package?! The ones Hermes your courier gave away! It was only £34.99 but it's my money.

It was a nightmare figuring how to contact Hermes in the state of my panic when I realised what had really happened. When I finally did that same Friday on their online chat they said they'd get back to me within 28hrs. I went away on holiday the Sunday (I wanted those items to take with me) when I checked my emails either the Monday or Tuesday they responded apologising that their courier acted out of their code of conduct on this occasion, they then instructed me contact the supplier and let them know what happened so they can contact them. I did so... The email address I made the purchase from was different from the one I sent the complaint to Sports Direct customer service. They stated that they couldn't find the order as a result of that. I responded and sent an email with the order number, my name and address and they have not contacted me since and that's about three or four days ago. I'm not going to let it go as I did nothing wrong except made a purchase... I even have the courier on my surveillance camera not handing me the parcel so why the hell am I out of pocket... I need my money or the items I purchased!