The Tablet I received didn't work. I was told by Top Hatter I had to pay shipping back to China. Are they dreaming. Will not visit their site again. Have opened a dispute with Pay Pal. Game on!
Hi Byron. I most certainly understand your concerns with return shipping, and I'm very sorry that our policy doesn't meet expectations.
I'm happy to provide more details about our return policy. Based on several factors including the location of the buyer, the location of the seller, cost of the order, history of returns requested, and reason for the return, a return request will result in one of the following four outcomes: 1. You may receive a refund for an item, and return will not be required. 2. If you live in the United States, you may receive a free return shipping label to cover the cost of returning your item. 3. If you live outside of the United States, you may receive a store credit to offset some of the cost of returning your item. 4. You may return the item and assume the cost of return shipping on your own.
Please note the additional information that was provided via email from Elliot is valid. Please refer to his response for details on how the return threshold works. Unfortunately, cost of return shipping for Order #48008469 will be at the buyer's expense.
Thank you for your time.
Felicia
Byron Has Earned 23 Votes
Byron M.'s review of Tophatter earned 23 Very Helpful votes
Hi Byron. I most certainly understand your concerns with return shipping, and I'm very sorry that our policy doesn't meet expectations.
I'm happy to provide more details about our return policy. Based on several factors including the location of the buyer, the location of the seller, cost of the order, history of returns requested, and reason for the return, a return request will result in one of the following four outcomes: 1. You may receive a refund for an item, and return will not be required. 2. If you live in the United States, you may receive a free return shipping label to cover the cost of returning your item. 3. If you live outside of the United States, you may receive a store credit to offset some of the cost of returning your item. 4. You may return the item and assume the cost of return shipping on your own.
Please note the additional information that was provided via email from Elliot is valid. Please refer to his response for details on how the return threshold works. Unfortunately, cost of return shipping for Order #48008469 will be at the buyer's expense.
Thank you for your time.
Felicia