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I have been a member for years, but recently was hit with a Ultimate Guitar home page that I found impossible to exit without inadvertently signing up for a monthly $25 premium subscription. I attempted to cancel the subscription, but was only given additional "offers" at a reduced price. I have asked that they credit me the $25 charge for the service I didn't know I was requesting, but no luck there either. I don't want to hassle with monthly credit card charge disputes, but Ultimate Guitar doesn't seem interested in my troubles, they just want my money. Done with them.
Tip for consumers:
Ultimate Guitar has credited my account for the $25 Pro subscription I didn’t realize I was ordering. Won’t know if the recurring charge has been cancel until next billing cycle I guess, but this is a good start
Brent V.'s review of Ultimate Guitar earned 2 Very Helpful votes
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Hello Brent. Thanks for your report. Thank you for your feedback. In fact, it's quite simple to cancel the subscription on the website or you can send a cancellation request to Support team at support@ultimate-guitar.com. You don't have to accept the discount offer if it's not of interest to you. This FAQ article can assist with that: https://help.ultimate-guitar.com/en/articles/6741667. Please contact us at support@ultimate-guitar.com and mention the word "sitejabber" and your name in the body of the email. We will try to review your case.