Butch P.

The chair is good a bit pricey but works good when running, I called customer service because my wheels locked up I was told a repair person would contact me when insurance approves, I waited a month and no replyI called and they told me that still waiting for insurance company to approve new tires! Wait a minute I told them that's not the problem! He transferred me to tech support I explained again my problem. The tech said it needed new motors, I asked why they don't come out and look or take chair to find out the problem? They ststed they don't do that they send repair person to your home and fix it there, Anyways had to get another approval for motorsanother month and a half I called again this time I called my insurance company and was told they received approval I talked to customer service who stated that insurance only gave partial approval I asked what that meant and of course transfer to tech support they told me there was no approval yet I told him my insurance company and customer service said it was approved I asked to speak to supervisor and was told they might email me back now what still no chair repair!