The representative Sunny needed to be repeatedly told what to do. We booked and paid for 5 Business Class tickets all with seat preferences and the confirmation has come through with 5 economy seats and no seat preference. We paid over the phone due to the amount involved and representative confirmed the seat preference for additional fees per passenger with us over the phone yesterday and lied to us over the phone today and said we paid for economy with no seat preference, even though the amount taken is for 5 business class seats. Later had to admit his mistake. With it being so difficult to get through to an Indian Call centre with limited english and background noise you really don't want to be lied to If it was someone else they may have been pressurised into accepting this fraud. The government needs to look into regulating these rogue operators.