Bunny D.

The customer service is excellent, delivery was lightning fast, returns were a breeze. If you exchange an item the exchange ships right after shipping it out to the post office. However I would not recommend buying final sale items. I bought a pair of shoes that were final sale thinking they'd be amazing and comfortable due to all the hype and they didn't even fit! My usual size was too small and half a size bigger was too big. So now I was stuck with $200 in store credit, very upset. I then decided to get a pair of boots with the store credit, and they were SO painful. I could not even wear them. The width was too narrow and it killed my feet. Again, half a size bigger was too big and the boots slipped off my feet. I found out that these were only returnable for store credit so now almost $400 down the drain. Maybe I can try selling them online... I also bought a pair of Scoula loafers and they were so so painful (again, half a size up and they slip off my feet) I can barely wear them for an hour without my feet aching in pain. They are not soft and very stiff. I thought I could break them in but they don't not soften even after months. Also, I had only worn them for a week and they were super scuffed and looked like I had them for years. I would not recommend this store if you're looking for comfortable shoes.