Bryan T.

EDIT 2 WEEKS LATER: Turns out that the Canadian insurance policy has a short grace period for cancellation. Although I admit my mistake in buying it accidentally, I also understand the importance of having to reach out to manually cancel an insurance policy. Midhat and Helene were quick and gracious in processing the refund. The reason that it was selected by default in the first place was:

"As per the law, as an online travel agency, we have to offer the travel insurance. We select it by default to make sure that you take the time to read the information and that you voluntarily refuse the insurance."

I will keep my original unmodified response below, however please note that my opinion of this company has now reverted back to satisfaction. I still do not agree that resetting a web form will also reset an insurance opt-in, especially when other details do not reset, but my mood is not as reflected below.

ORIGINAL RESPONSE:
Fourth time customer with FlightHub, does that count as loyal yet?

I enjoyed their catering to open jaw fares, especially with the low prices, so with this fourth purchase I decided to create a new account with Flighthub.com so that perhaps next time I can book easier. BIG MISTAKE.

You know how when you create an account on a website, but you make a mistake (like two passwords not matching), the page refreshes and parts of the forms reset? In this case, it was the "DECLINE INSURANCE" option which reset, and defaulted to me opting in to cancellation insurance, something that I did not catch when I pressed agree to the purchase. A very shady move by Flighthub, especially since the rest of the form (passport country, names, credit card info, seat selection) was still preserved. When I got the confirmation my flight was booked, I was charged an extra $166, and I was pretty angry.

I went on another computer and tried to book a very similar ticket (different dates and names) and intentionally messed up the account creation form at the bottom. The same thing happened, and had I entered my credit card info, I would have been charged an extra large sum of money.

Flighthub, I understand this is my fault, but your web form was intentionally created to deceive customers through this shady method, and therefore, you just lost a customer. This will be my fourth and final time on this website.