Bryan R.

I ordered a "supersized" assorted calla Lillies bouquet (only calla Lillies and paid for the largest bouquet option) and they shipped what is a $25 grocery store flower arrangement claiming its equivalent. Citing their policy "if sold out of a particular flower type or color we are able to substitute with another similar flower or plant of a different color. We reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types. We always try our best to match the overall style".…yet they substituted 100% of an order, ship a basic arrangement and claim it's Equivalent. I can get a better bouquet at my local grocery store which is extremely disappointing.

Very disappointed considering they have the customers phone and email yet didn't reach out that the entire bouquet was going to be replaced with this and then claimed that it was same value etc and offered $20 store credit rather than refund value difference. If this is what they call a supersized bouquet I fear what a normal bouquet would be. Won't be order from them every again