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Customer service is very rude! Called to check in on a delivery I paid extra for overnight shipping that didn't arrive on its delivery date. I called in just to double check with them, and the representative said fedex probably has more important shipments to do before yours, like covid vaccines. Wtf! Asked for my 50 bucks back for overnight shipping he said NO even though it says on their site they'll refund your shipping cost if not delivered on time if shipping out before 5pm. It was checked in a 3.00pm at fed ex, so well before they're 5pm cutoff. Screw this company.
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Bryan K.'s review of Woodwind & Brasswind earned 7 Very Helpful votes
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