Bryan K.

So I purchase a 5 string banjo from glarry web site all their reviews on their site are 4 and 5 stars. But it's deceiving so on 4/2/2021 I buy banjo glarry sends confirmation on 4/3/2021 that item was shipped. On 4/5/2021 I check ups with tracking number that I received from glarry. States in route to ups facility. Ok good? No... on 4/7/2021 same message so I contact ups. They stated item has not been picked up yet that on 4/5/2021 and 4/06/2021 ups has tried to contact glarry with no answer to pickup item. So I write a review on Glarry web site and post it. Does it show up no. But I get a email from a manager of Glarry stating he was sorry for delay and to contact him directly. So I reply to him asking what is going on 2 days go by with no answer. I tried to call them as well and takes forever to get ahold of someone and when you do you get run around. I contacted ups today to file a claim and was told that Glarry has it set that I have to contact the shipper (Glarry) and they have to file claim... go figure. So they have it all figured out and bases covered. So I will be contacting my credit card company along with BBB for fraud. Never deal with this company.