Bryan C.

Overall the service is very helpful but there were several parts that I felt were confusing:

* at the point where I (the buyer) was to enter my registrar info, I could not do it on your site, instead I was supposed to email the information to concierge. There should be a very clear button on the transaction where I can enter this info

* The transaction was marker "complete" before it actually was totally completed. This concerned me as I had not yet received the domain name that I had purchased

* the chat help could not tell me where I was supposed to enter my registrar info - even after I sent them the page URL they asked me for screenshots. They seemed unfamiliar with the process.

* when I called customer service about the status of my transaction I was told that the people who could help me were in a meeting. This did not give me a great deal of confidence in the escrow team