Bruce R.

Hotel-rates.com is a scam. If you are unlucky to use them, they take your money, charge about $50 in "fees", then pay the hotel with their American Express card. When we checked into the Holiday Inn, they charged us for the room, since the paper work Hotels-rates.com provides looks like a scam, and we had no American Express card. We had to pay for the room with our credit card, then later work with the manager to demonstrate how we paid an outrageous rate for their room. When asked what was going on, the Holiday Inn manager said we used a scam site. Hotel-rates.com cancellation policy is even worse.