Bruce M.

GrubHub - don't do it. Delivery took 75 minutes from a restaurant that is 10 minutes away. Delivery time was pushed back twice. After talking to the restaurant, it was clear that the problem was the GrubHub driver. Not only was the food picked up late, but then we could see from the GPS in the app that the driver sat for 10 minutes at the street instead of coming to the house. Finally I get a call from GrubHub saying the driver is lost. OK, if the driver is lost, then have the DRIVER call for directions, not some guy obviously calling from Eastern Europe using a Chicago telephone number. My wife went out to the street to get the food from the driver.

Now it gets worse. The order was incomplete. I call the restaurant (which is fantastic - we have eaten there before) to see what's up. The restaurant has a check-off system for every food item in a to-go order, and they report that the missing item was checked off. The GrubHub driver picked up more than one order, and the restaurant thinks the driver put the missing item in the wrong keep-warm bag. The restaurant offers to send a replacement, but GubHub WON'T DO IT. GrubHub says we have to order the item again. However the item is below their minimum, so they won't do it.

At this point the restaurant has called GrubHub and so have I, both of us getting the same BS about GrubHub fixing THEIR problem. I get the restaurant on a conference call with the GrubHub rep. The restaurant offers to charge $20 for a $15 item, which seems to fix things, but no. I ask about ETA. The restaurant says the missing item is ready to go now. The GrubHub rep still can't give an ETA. What about a refund for the missing food item, or the extra $20 for the replacement that I will have to pay for via the app in order to get the order moving? GrubHub can't give a refund for either of those things. All they can offer is a $5 coupon on a future order.

I ask to talk to a supervisor. I finally get someone who is based in the USA, but she can't offer anything beyond what has already been discussed. She does offer to refund the missing item, but as of this writing that hasn't been done.

GrubHub is a COMPLETE SCAM. Do not use them