Apparently Sennheiser is allowing these people to run their online store. Big mistake. Sennheiser is a reputable company. These people have not got their act together. Ordered an item and tried to cancel three hours later. No go. "Order is being processed and you will receive a shipping notice soon if you haven't received already." Five days later, no shipping notice and when I ask for status they give me the same reply. DO NOT DEAL WITH THESE PEOPLE.