Stephen H.’s Reviews of Armstrong Steel & more

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Building Construction

6/6/23

I ordered my "dream" shop upon retiring in July of 2021, put down my $9K deposit and was told my the salesman that I could expect delivery first of the year 2022. I contacted my "project manager" numerous times during '22 only to be told "a couple more months", so after a couple of complaints to the BBB I finally received drawings in the late fall. I submitted my drawings to the permitting department for approval and had to pay all fees AGAIN because it had been over a year. The plans as submitted to me could not be approved, there were no footing details, no slab details, and no details as to how the shop was to attached to my home. I contacted Armstrong and was told everything they needed was on page 2, permitting checked the drawings again and same results. Contacted Armstrong again and this time was told that they did not supply these details and that I would have to hire an outside engineer to supply these details. Why was I not told this the first time or early on in this process? I am sure that they have some satisfied customers but again they aren't what they seem! Check Facebook victims group, over 135 members! Can't add pictures because there's nothing to show! I'm just glad I didn't do the excavation on my property preparing for the building!

Tip for consumers:
Their drawings are just standard CAD drawings

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Thank you

Brooke G. – Armstrong Steel Rep 6/12/23

Stephen,

We understand, for many people, a steel building is a once in a lifetime purchase and strive to provide an exceptional experience. We do our best to detail costs a customer might incur and provide a short and detailed explanation of what every customer is agreeing to on the first page of a purchase order, including our refund policies. Our records indicate that your Project Manager reached out to you via email and phone several times, and received only three replies from you. Our goal is to make the process as seamless as possible for you, but without communication, this is impossible. Because of this lack of communication, your scheduling documents we sent to you were never returned to us, nor did you reach out to your Project Manager to notify us of any issue. We allowed an extra 30 days as you requested to finalize your project, and also clearly state in the terms and conditions of your contract that it is the customer’s responsibility to design their foundation - we manufacture metal buildings, we are not a general contractor so we do not provide concrete foundation plans. We sincerely apologize for your negative experience, and we do appreciate you taking the time to post your concerns. If you would like to speak further on this issue, please email us at ClientAdvocate@armstrongsteel.com or call us at 1-800-345-4610 during our normal business hours.

Best,
The Armstrong Steel Team