I bought a car dash cam and it never worked. It is complete junk anyway, very poorly made and cheap. Because of this, I didn't even want a replacement but wanted a refund but they've stopped communicating with me. When I first contacted them about the product not working, we had a back and forth for several weeks yet when the time came, they gave me ten days to return it. So they can take almost a month to finally determine they will replace it, but give me TEN days, all of which I was out of town. I missed the window and as I said, they are no longer communicating with me. Avoid this website. They sell junk, don't do refunds, and don't stand by their products.