brooke D.

I booked two tickets through FareDepot to Greece for this July but unfortunately due to corona virus as a U.S. citizen I am currently not allowed to enter the country. For this reason the airline 'Lufthansa' cancelled my flights. I reached out to FareDepot to receive my full refund which I'm entitled to per the Department of Transportation. I called for days and was never able to get ahold of anyone so I finally emailed and to my surprise they got back quickly however, they said there would be a $100 processing fee per passenger to issue the full refund which could take 3-5 business weeks before it shows back on my credit card. I found that strange since I had used the same card and transaction for both of the tickets. Why were they charging me based off the passenger total? I voiced my concern and they said they could reduce the "processing fee" to $50 each, so $100 total. I was upset because the whole thing seems sketchy but agreed. I clicked on the link provided and it took me to their "secure website" where I had to type in the amount I wished to pay and nowhere did it mention paying this amount would result in a full refund of my $2196. 70. I emailed Erik back and he said it was the only way to process my refund. He was extremely un helpful and did not reassure me in any way that I would be refunded like I asked. I got a receipt once I paid the $100 and now I just have to wait 5 weeks for a refund I hope I will get. So unprofessional and extremely criminal. Taking advantage of people who are already going through a hard time and charging a processing fee for something that isn't your fault at all. I will never book through them again and anyone thinking about it should absolutely pay a little extra and book directly through the airline. This is not worth the trouble.