Brittney S.

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1 Review by Brittney


I purchased a 2014 VW CC from Rightway. I have debated whether writing a comment was a good idea, but here it goes. So I took the car to them due to when they sold me the vehicle Ammeer (a worker there, his desk is the first one to the left when you walk through the main doors) he told me it was a censor and that was why ALL the lights were on the dash. He convinced me that it was an easy fix. So I took the car back to them and they had the car for 2 days. I get a text message from Amear that stated they found out the issue was a censor. I was confused because we already knew it was the censor and they were supposed to have ordered the part to have it be an easy fix. So they give me the car back and tell me I need to bring it back when the censor gets there. So about a week and a half later he tells me that its there and I can bring the car back. So I take the vehicle back and they told me it would be a few days. After THREE WEEKS they finally tell me its done and I can come pick it up Monday after work. Then Ammear texts me and said that the tire has a bump in it and needs replaced so I turn around and not go to pick it up because something else was wrong with it. So I go from Medina Oh to Tallmadge Oh to pick it up the next day. I go to pull of the lot and the car didn't stop like the brakes weren't working so I turn the vehicle around and leave it there. I called Kelly in the morning who is the boss of right way and she said that she will send it back to her guys after Kelly and Ammear both stated that the car was 100% done. So Kelly calls me yesterday and tells me that the vehicle was driven by 3 different people and they said the car is perfect. Yesterday I drive off the lot and the car is making a horrible loud sound, it was coming from the front of the car, I decided to take the car to NAPA and North High Auto in
Wadsworth. They BOTH told me that the wheel Barings are bad. I call Kelly this morning and she tells me that they cant bring my car back in. I am outraged by the lack of customer service any of those people working there have. If I could I would get out of this loan ASAP and still debating whether I need to get a lawyer because I was almost hit pulling of the lot on Tuesday when the vehicle didn't stop. All in all Kelly said that basically she didn't believe me because the other people drove it. Well unless those people are incompetent and or lack of hearing. Anyone would have noticed the LOUD sound coming from the breaks and or feeling the Barings because it is so bad that anyone would notice it. So the mechanic shop is calling Kelly today to get a copy of the warranty to see if they can fix it and have it be covered. I will keep this review updated as this progresses. But overall DO NOT BUY A CAR FROM RIGHTWAY. Ammear is a liar for instance he was supposed to fix the plastic piece underneath the driver seat. He was texting me as he was fixing it and he said on his last text that he got it and it was securely fixed. Those were the exact words. I just noticed this morning all this man did was shove the plastic piece underneath the seat and did not fix a dam thing. This is my first car loan and I am so furious with these people that I am still considering hiring a lawyer because they risked my safety when the brakes did not stop as I was going into traffic. What if I had a kid in the car and was hit due to their lack of customer safety. I will never purchase another vehicle from them again and in 2 years I am done with this place. I can't believe the customer service here and I cant believe how Ammear sold me a bunch of Bullcrap. So do not buy fro m them you WILL REGRET IT!

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