I've been ordering from craftvinyl.com for a couple years now. I've never had a single issue. Always receive exactly what I ordered, plus extra goodies, and the prices cannot be beat. The vinyl is always excellent quality, and the selection is phenomenal! I will admit though, I am educated and I can read simple english, so reading the rules comes easy for me... thus, I've only had great experiences. I HIGHLY recommend craftvinyl.com for all your vinyl needs.