Brittany R.

DO NOT buy anything from ASOS. I ordered a jacket in size 8 and was sent a completely different jacket in the wrong size. I tried two different chat correspondents and the only thing they could offer me is sorry and to send it in for a refund. I don't want a refund, I want what I ordered... I emailed ASOS because no one would help me and it took two weeks before I emailed AGAIN asking if someone could reply to me. I have been emailing them for days and they still will not replace my item! This is a terrible way to run business. When a company makes an error (or two errors!) they are responsible to fix it! But ASOS just wants your money they don't care one bit if you get what you bought or not. NEVER BUY FROM ASOS.