Brittany C.

Awful customer service. I had an order almost an hour late, and I was able to watch my driver drive all over the city with my food while I was at home with a child waiting on our food. I reached out to customer service about the order, and after waiting about 5 minutes for the chat to even be available, I was connected to someone who basically just gave me a status update on where the driver was. At that point, they were at my house delivering the food, so I was preoccupied with that, and while I was doing that, the customer service representative closed the chat and considered the matter resolved. My food was cold, the ice in my drink was melted, and the driver still received my 20% tip, no apologies given, and no follow up from DoorDash. I'll be ordering from GrubHub from now on.