Brittany B.

Last month I purchased a dress from Angel Brinks for my birthday photoshoot. The second time I tried it on the zipper broke. I emailed Angel Brinks & the representative recommended I go to a tailor & have it repaired. For a $175 dress to malfunction after only being worn for max 3-5 minutes is ridiculous. The representative continued to say that because my first "try on" had no issues my other option was to send it back to be fixed for a fee. She insisted that all items are inspected so therefore I guess there is NEVER a problem. The representative was very rude, showed no empathy, and blamed me for the zipper. I looked up to this brand & Angel too but for them not to offer me a credit/discount was extremely disappointing. Only thing I'm grateful for is that the dress didn't rip the day of my photoshoot because I would have been out of the studio fee bc I wouldn't have anything else to wear.