Brittani L.

In March, my boyfriend bought me a ticket to visit him in fort McMurray, Canada. Before my trip to visit him, something came up and we needed to cancel the flight. Apparently your company doesn't provide refunds, only credits. Whatever. We made that work and planned a trip around using this credit ($441). After spending an hour and a half on the phone with an agent, who originally told me I could use the credit to fly to fort McMurray ONLY, she finally confirmed I was able to book a flight to comox, BC, but I had to pay $150 to USE my credit. So my credit has now gone down from $441 to $291, which makes absolutely no sense because it's money we already spent with your company! Not only this, but I was not able to carry over any of the credit left over to use on his ticket, it was money we had to forfeit, which again! MAKES NO SENSE BECAUSE ITS MONEY WE ALREADY PAID!
But at this time, as frustrated as I was, I let it go because we wanted to use this credit up.

Fast forward to today when I got my visa statement, imagine my surprise when I see that the $150 I had to pay to USE MY OWN CREDIT was actually an American dollar amount and had been converted to $204.84 Canadian. The fact that the person on the phone could clearly see I live in Canada and didn't mention anything about a conversion rate is ridiculous. Not only that, I bought a separate ticket for my boyfriend that should have cost $305, once again, I was not told this was in US and the ticket actually cost $421.37 Canadian. A trip for two cost me more than $620 BUT I HAD A $441 CREDIT!

I am so disgusted and appalled at Hotwires business practices and I can promise you we will never be using you again for anything and we will be telling EVERYONE what a horrendous experience it has been dealing with this company.