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This was my first time purchasing through Lulus.com. I loved their selection of clothes, especially dresses. I found a couple dresses that I wanted to order for my graduation and graduation pictures. I ordered them 3 weeks ago now and I have yet to receive them. First they shipped my order to the wrong person, which I then had to wait for it to get back to Lulus which took over a week. Then when I was trying to find out when they could get my order to me, someone refunded me without me asking, which I then had to call and get sorted out since those items are now out of stock. They finally received my order in the warehouse 4 days ago and have yet to ship it out. When I called about it for what seems like the millionth time, they claimed that they are weeks behind and have thousands of items to go through and I am putting them even further behind by them trying to locate my items (items that they lost in the first place). This whole thing could have been avoided had they actually shipped the proper orders to the proper person. And now they supposedly can't locate my order in the warehouse. So maybe if I'm lucky I will have my items by graduation, though I've had to cancel my pictures. Good thing I ordered a month in advance. I will not be shopping from here again and I will advise my friends to not shop there either.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Brittani H.'s review of Lulus earned 3 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hi Brittani!
Thank you so much for your recent order. We are so sorry this was first returned to sender but I do see this arrived. A return was initiated and this will be delivered on Monday, 05/08/2017! After we receive your return at our warehouse, our policy states it will be processed, and you will be refunded within 2-10 business days. Once your return has been processed and your refund issued, you will receive a return confirmation email. I have added special directions to pass to the refunding team as soon as this gets processed. If you have any additional questions, please let us know and have a great day! XOXO