BRIDGETT L.

This is the worst dealer you could visit to purchase an RV. Both locations are horrible, Houston and New Braunfels. We purchased an RV in 2019 in cash. While driving the RV the spare fell out from under the RV because it was not secured properly. The vehicle was not a month old so it was under warranty. We reached out to the Houston location and was told since we live in Austin there was a camping World near us. We drove there with the RV and it was the worst execution ever. The service person we were assigned made every attempt to discourage us from leaving it there. Saying the manufacturer was bankrupt and they were not. The service person even told us out right that there were things they were not going to fix and that we needed to take it back to the dealership we purchased it from in Houston. After a few moments we decided to leave the vehicle there and I was sometime in possibly the early to late November right before the Christmas holidays. We are now in the month of January 2020 and we still do not have the new vehicle that we paid for. We have reached out to the manufacturer and they are not in fact bankrupt. They explain the process of their warranty and how it works and that they could very well send the parts to the dealer to repair the vehicle. I have called both locations in Houston and new Braunfels where the vehicle is kept or being repaired. Neither of these locations is of any help they are dragging their feet as if they have Not a care in the world. I would be very wary to purchase any type of recreational vehicle or trailer from either one of these locations because neither one of them are up to snuff for us up to par with their customer service and anything that they offer. I have attempted to reach out to the location managers as well as reached out to the corporate office and each person attempts to tell me how they can't change with someone else has done but they don't mention how they will go ahead and get the problem solved as quickly as they possibly can. Having pay cash for recreational vehicle that you have yet to actually drive anywhere is pretty bad. So for those of you considering camping world you may want to check out their reviews because they are very bad including my review and they also have a ton of better business reports a ton of them over the last three years. So by your beware.