Bridget C.

I finally received my Sauna after 6 months of waiting. I'm aware that there were shipping issues and the company moved from the west to the east coast during this time. However, no one returned any calls or emails during this time. At some point I felt like I was scammed and thought I was out $2000. Finally a couple mass emails were sent to customers waiting for products to ship with a promise to receive a $100 gift certificate. Finally got a call from Rick saying the Sauna was packed and ready for shipment. Awesome! Got my product and I will say it's very beautiful. One issue though, it was supposed to come with a foot detox himalayan salt dome and they sent a salt lamp instead and i didn't receive the $100 gift certificate. I emailed the company and got a reply (first reply ever) that they were out of stock. Ok that is great but COMMUNICATION would have been greater. I would have gladly waited for the product that was supposed to come with my sauna to make it a "salt cave". I ended up using the gift certificate that they sent after my complaint email to get bricks to adhere to the back wall so that the product was indeed a salt cave. The other issues I ran into were the instructions. The sauna came with an ionizer, which the manual is a joke. I had to look online to find out what it was and how to use it bc the manual is very generic. There were also zero instructions on how to operate the heating unit under the bench seat. The controls read O, A, B, C. I emailed the company again to ask what these functions do. Their response was, " a or b is the best ones to choose." This very generic response sent me on a mission to find on the internet anyone who may have a clue what these functions do. I feel the customer service for this company needs serious work. They need to have better communication and better knowledge of their products so they can explain how to use use them if a customer is confused.

Btw anyone (including Spiritual Quest Staff) needing clarity on how to use the bench seat heater:

1) A emitter (short-wave IR radiation): warms the body deeply, less the air and environment
2) B emitters (medium wave IR radiation): warms the body, less the air and environment
3) C emitters (long-wave IR radiation): heats air and environment.