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I booked by phone. They misspelled my husbands first name, and told me I could review my reservation online and change it if there was any mistakes. When I called back 3 hrs later they said that I would have to cancel the entire reservation for a charge of $75.00 per person (we were a party of three) and rebook the entire flight. Which was no longer available. The refund turn around time is ten days. When I asked to speak to a supervisor she said she was the only one, even though I could hear other people in the back ground. Fortunately I called each airline and had it fixed for free. When I was booking she asked if I wanted to pay $17.00 a person to so that we all three could sit together so I agreed. Wrong I received a email from the airlines telling me that it would not seat the three of us together since we were in basic economy. This company is not forthright and I would rather pay more money for a company that is honest and stands behind their employees.
Tip for consumers:
do not believe the representative when they say that you can review your reservation online, and fix any errors before midnight. They charge $75.00 for their misspelling of name, and then said that we would have to cancel entire flight and rebook. Refund takes ten days. very untrustworthy!
Brian S.'s review of Flighthub earned a Very Helpful vote
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Hi Brian,
Thank you for taking the time in reviewing our services. We're so sorry to hear you've been having issues with the spelling of the name. We have successfully located your booking and have forwarded your message to our Escalations Team. Someone will be in contact with you regarding this matter to help resolve it.
Please let us know if you have any further questions or concerns.
Kind wishes,
FlightHub Team