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I had an e-mail from HoF requesting I contact HoF to resolve my problem after they had initially refused.
After thirteen e-mails back and forth, HoF are still refusing to send my second item (Buy one and get one free) - a complete waste of my time and they won't publish my complaint on their site as they state it doesn't meet their criteria, I assume they will only publish favourable posts.
I received some terrible service from HoF and when I wrote a review to their site after they refused to rectify my complaint, I received the following from them:
''Your review cannot be approved at this time because it:
Shipping or fulfilment focused''
So there you have it, if HoF don't like your review they refuse to publish - what a company!
Products used:
Home Accessories
Brian R.'s review of House of Fraser earned 4 Very Helpful votes
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