Brianna O.

Terrible experience with Elite Moving partners. I wish I could leave negative stars. I have never written a review in my life, but I feel the need to warn other people who try to use this service. Moving is always stressful, but I didn't know it could be this hard. This is the most difficult, unprofessional, and overpriced moving experience I've ever dealt with. It is a complete rip off. They aren't even a real moving company; they are a broker company that partners with movers which they failed to tell me when I was getting a quote over the phone. When I initially called Elite over the phone and told them what I had to move, they gave me an estimate based on that. If anything, I expected to pay less than the estimate because I was getting rid of some stuff and had less to move than what I told them on the phone, but I ended up paying double the estimate including an additional fee that was supposed to guarantee that my stuff would be there by a certain day. The guy who picked up my stuff was slow and unprofessional and tried to overcharge me because he didn't understand how to calculate the rate. Also, it was really difficult trying to pay him because his Venmo wouldn't work and Cashapp wouldn't let me pay him. I ended up having to Venmo one of his friends to accept the money for him which felt really sketchy. Then, a week later he called me trying to get more money, and I had to spend over an hour on the phone with him and someone at Elite just to clear things up and avoid paying extra fees that I wasn't supposed to be paying. Then, when I called the delivery guy the day before my scheduled delivery (like he told me to do to get an ETA), he told me that he was in Texas right now but had to go to New Mexico all of a sudden for no given reason. Then he told me that his truck broke down and my stuff was going to be late. He kept telling my stuff would be there in a couple days every day for a week straight, and it still didn't arrive. My stuff was delivered more than a week late, and it was like pulling teeth trying to get the delivery guy to give me an update/estimate on when he would get here. I had to call Elite every single day to get an estimate on when my stuff would arrive, and most of the time they had no answers for me. They were extremely difficult to get a hold of over the phone. Most times, I had to call more than once to get through to someone, and when I did get a hold of anyone majority of the people I spoke to were rude, not helpful, or didn't seem to care. Nicki was helpful and very understanding, but the company in general was not. I began to worry about whether or not my stuff was even coming and wondering if I was going to have to replace everything. The delivery guy finally showed up, and when he did I had another issue with figuring out how to pay him. He had been blocked from receiving Venmo and Cashapp payments. He refused to take a personal check, and he wouldn't accept PayPal for "personal reasons." We had to spend a lot of time on the phone again with someone at Elite to clear up the issue and throughout the whole conversation the delivery guy was trying to get them to charge me extra money for things he shouldn't have been charging me for. They did give me a partial refund for the expedited fee, but I do not feel that the small refund they gave me makes up for the rip off that this moving company is especially since the refund they gave me was less than a fourth of the price it costed me in total to move. You couldn't pay me to use Elite moving partners again, especially when there are several other more professional and reliable companies who charge way less than them. BEWARE! DO NOT USE THIS COMPANY.