Ordered a pots * pan set that was coming from a 3rd party - Tradebuy. I got an update that the order shipped on December 25th. I emailed Tardebuy through the Rakuten site, Tradebuy never got back to me!. I contacted Rakuten and complained. They contacted Tradbuy and found out that the item never shipped even though they already charged me. They also cancelled the order and were only giving me a refund because I followed up! Two lousy sites Tradebuy and Rakuten