Brian K.

Shipped, from joyseaa on Walmart.ca, was only one of two mini ice cube trays, indicated on the site. That is, I received one tray of 37 molds, rather than the specified 74. I contacted the seller (third party) two separate times and gave them a week to reply. Nothing. I contacted Walmart two times. No luck there. Walmart also couldn't contact the seller. First, it was indicated by the agent, if the seller, couldn't be contacted, I could keep the one tray, and I would be refunded what I paid. This seemed reasonable, considering it was due to negligence on behalf of the seller. Then, a day later, I got another customer service agent who stated that the first agent was wrong, and I had to bring the item to a Walmart store; even though the seller was at fault, I was the one being inconvenienced. The whole purpose of my ordering online was so that I didn't have to go to a store. I asked to speak to a supervisor. I was put on hold twice. No supervisor was available. Then the agent indicated that the supervisor would call me within one business day. Well, guess what? I gave the agent two phone numbers, and no call from a supervisor. Not only was it inconceivable that Walmart could not contact a seller on its site -- after two separate tries -- but I was the one who bore the blunt of the inconvenience. Not only was it a third party offering, it was third rate service all around. I had to spend extra gas and time on the phone and travelling to get a refund.

"Well, yes," overall, I did like my first dealing with this company. Their communications were very good. Prices, for the most part, were good/ competitive. The necessary ordering total for free shipping was better than "some". Little perks like free lip balm and samples were nice touches. I was not too pleased with a listed item which I ordered and which was not in stock. I do feel like other sites, they should indicate beforehand that stock, of a particular item, is low and that a special request from the supplier might be necessary. To their credit, they did notify me fairly quickly that the order would be delayed, and they would notify when the item would be forthcoming. The wait ended up not being too long, so likely they got in touch with their supplier promptly. I guess I could also have had the "option" of forwarding the rest of the order with free shipping and either cancelling or waiting for the rest of the order. Other sites do this, for it is their fault that the item was listed and not immediately available. I am assuming this would be the case, even though the company didn't explicably indicate so. I did notice that the reviews for this company varied from very good to disappointing. However, I did like the fact that the manager did add a comment/ "remedy" to help address concerns when they appeared. I tend to like full site discounts, rather than item specific discounts/sales. I find that I tend to order more when such occurs. Often, sales deal with items I have no interest in, or even if I did order a specific sale item, the free shipping wouldn't apply, so how much am I saving? To date, I haven't seen such from this company, so I really don't know if this occurs or not. I do like the fact that they have a clearance section, often for items that are nearing an expiration date, and such an expiration date is clearly indicted.