Everything you are reading here is true. I have recently used LawnStarter myself and it started out OK, but I did notice they were cutting the grass far too short. Then, they replaced my crew with someone who just kept rescheduling and even said that they mowed my lawn when they didn't even touch it! I asked for a refund and delayed my service and all they did was add a balance to my account (not refund my card) and still charged me for another service that was never completed! This company comes as close to fraud as you can imagine...