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I found just the car seat covers I wanted. I tried placing an order using my credit card. My credit card company says the charge was approved, and my credit card account was debited. Car-Id, on the other hand, said my card was declined and no order was placed. I tried it again the next day using a different credit card, different computer, different browser. SAME RESULT, card was charged but Car-ID says it was declined. After being on hold for an interminable period, I hung up. They called me back later to tell me they don't take credit cards, only PayPal.
Br H.'s review of CARiD earned a Very Helpful vote
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Total rip off. They charged $35 shipping for a seat towel. No thanks. What a joke. Complete scam....
Dear Client,
Please accept my apologize for confuting situation which occurred with your potential purchase. Your account was never charged for the purchase you did not make. The payment did not go through for some security reasons. When you submitted the order, the amount was authorized. This means that the funds were put on hold since the payment verification needed to be done. The verification is required to protect you and all other people from frauds attacks which are not rare today.
Unfortunately, the verification failed and the authorization was reversed. Sometimes it takes up to 3-5 business days for the bank to release hold. Please check this information with your bank.
To avoid such situations in future, we recommend to use a Pay Pal account or Wire Transfer.
We truly hope for your understanding and believe that such unfortunates will never happen to you in future. We also would love to retrieve your trust and would like to offer a Gift Card with no expiration date as an apology.
Please get back to me at alison.rh@carid.com with your decision.
Sincerely,
Consumer Relations Team at CARID.com